Purchases made on the game’s webshop will be delivered in your game, through pop-up or inbox messaging. If you do not see the items you purchased or a message stating that the goods have been delivered, first confirm that you received a confirmation email for your purchase and restart the game.

If you still have not received your items, please reach out to support@neonpay.com and include the following details regarding your purchase:

• Order number
• Item(s) purchased
• Day/Time of purchase
• Your email address