If you come across an unfamiliar charge from Neon, please take the following steps before contacting Neon support:

  1. Verify if any friends or family who have access to your payment account made a purchase.

  2. You may see a pending amount on your bank statement, which serves as a verification or card authentication measure. This should be credited back to your bank account.

If, after considering these factors, you still do not recognize the charges on your account, please contact our support team at support@neonpay.com. Make sure to provide the following details related to your purchase:

  • Order number
  • Item(s) purchased
  • Time of purchase
  • Your email address