Refunds
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How do I request a refund?
After purchasing your item(s), check your email for a confirmation email from no-reply@neonpay.com.Click the “Request a Refund” button at th...
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How long does a refund take to be processed?
Refunds are typically processed within 1-3 business days. If you haven't received the refund within 5 business days, please email the Neon s...
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What if I can’t find my order number?
Please send an email to support@neonpay.com with the following information:Item(s) purchasedTotal price of orderDate/Time of purchaseThe ema...