Purchases
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Where are the items I purchased?
Purchases made on the game’s webshop will be delivered in your game, through pop-up or inbox messaging. If you do not see the items you purc...
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I’m having trouble completing my purchase. What should I do?
Confirm that you have entered your payment information correctly and that your payment method is active. You should also check that you are ...
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Why does it say that I cannot make a purchase from the country that I’m located in?
We have limited our availability to certain countries but are expanding quickly. Please note that country availability varies across webshop...
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What payment types are accepted?
We offer 80+ payment methods, including credit and debit cards, as well as popular digital wallets like PayPal, Apple Pay, and Google Pay. W...
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Where do I find my receipt?
Upon completing your purchase, a confirmation email will be sent to you from no-reply@neonpay.com. In case you do not find this email in you...
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I was charged twice for my purchase. What should I do?
Some providers place a hold on your payment method as a pending transaction that disappears after 1-2 business days. If it still seems like ...
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I see an unknown charge from Neon. What should I do?
If you come across an unfamiliar charge from Neon, please take the following steps before contacting Neon support:Verify if any friends or f...