How do I request a refund?

After purchasing your item(s), check your email for a confirmation email from no-reply@neonpay.com.Click the “Request a Refund” button at th...

How long does a refund take to be processed?

Refunds are typically processed within 1-3 business days. If you haven't received the refund within 5 business days, please email the Neon s...

What if I can’t find my order number?

Please send an email to support@neonpay.com with the following information:Item(s) purchasedTotal price of orderDate/Time of purchaseThe ema...