Where are the items I purchased?

Purchases made on the game’s webshop will be delivered in your game, through pop-up or inbox messaging. If you do not see the items you purc...

I’m having trouble completing my purchase. What should I do?

Confirm that you have entered your payment information correctly and that your payment method is active. You should also check that you are ...

Why does it say that I cannot make a purchase from the country that I’m located in?

We have limited our availability to certain countries but are expanding quickly. Please note that country availability varies across webshop...

What payment types are accepted?

We offer 80+ payment methods, including credit and debit cards, as well as popular digital wallets like PayPal, Apple Pay, and Google Pay. W...

Where do I find my receipt?

Upon completing your purchase, a confirmation email will be sent to you from no-reply@neonpay.com. In case you do not find this email in you...

I was charged twice for my purchase. What should I do?

Some providers place a hold on your payment method as a pending transaction that disappears after 1-2 business days. If it still seems like ...

I see an unknown charge from Neon. What should I do?

If you come across an unfamiliar charge from Neon, please take the following steps before contacting Neon support:Verify if any friends or f...